Customers say Emily Ratajkowski’s swimwear brand hasn’t shipped anything in months

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When it involves celeb manufacturers, it’s no secret that companies backed by well-known faces and influencers have typically fallen quick of buyer calls for. Now, it looks as if the identical could possibly be stated for Emily Ratajkowski’s swimwear brand Inamorata – which has confronted a number of complaints on-line from clients over delayed cargo of things.

After some clients seen they weren’t receiving any objects that they had bought a number of months in the past, many individuals took to social media to demand some solutions.

Although the official account for Inamorata has been inactive on Instagram since November 2023, that didn’t cease clients from complaining about their delayed orders in the feedback of its most up-to-date publish. “Ordered a bikini in NOVEMBER that still has not arrived. I have emailed multiple times and all I have gotten is automated responses about the further delays. So upsetting,” wrote one buyer.

“I placed my order on Black Friday and it STILL has not shipped. So beyond disappointed,” one other particular person stated. “I want a refund.”

“What is going on with your brand??! Why do you make your customers wait so long? I don’t even fully believe that my order will ever arrive,” a 3rd consumer wrote, whereas one other buyer claimed: “Your team promised to have my items shipped out by March 15th. Still nothing. PLEASE it’s been five months.”

According to posts shared on Reddit, the swimwear brand had despatched out two emails to Inamorata clients informing them of transport delays. The first electronic mail had reportedly claimed all objects that had been ordered as a part of its Black Friday sale can be shipped in February, adopted by one other electronic mail saying objects can be shipped out by 15 March.

In response, Inamorata started responding to buyer complaints on 19 March in the feedback part of its Instagram publish. The brand knowledgeable clients that they had simply despatched an electronic mail replace in regards to the delayed orders with choices on methods to obtain a refund. Inamorata additionally directed some folks to its buyer assist electronic mail, instructing them to offer their title and order quantity for a refund.

“Due to the overwhelming volume of orders off the Black Friday sale, we do have a delay on a small per centage of our orders,” Inamorata wrote in an Instagram Story publish on Tuesday. “We are offering a full refund to anyone who does not want to wait, with our sincere apologies to our valued customers.”

Ratajkowski, 32, launched the swimwear brand in 2017 with a six-piece assortment of bikini tops and bottoms starting from $75 (£56) to $160 (£121). Since then, the corporate has grown its product choices with a wide range of printed string bikini tops, one-pieces, and informal beachwear attire and cardigans.

In May 2023, Inamorata collaborated with the favored sustainable womenswear brand Mirror Palais to launch a assortment of Brazil-inspired swimsuits and bikini items.

The Independent has contacted Inamorata for remark.