Sainsbury’s delivery issues: Service hit by technical issues and is unable to fulfil most orders

Get the free Morning Headlines e-mail for information from our reporters the world over

Sign up to our free Morning Headlines e-mail

Thousands of shoppers have been left with out meals orders after a serious supermarket mentioned a software program error had impacted contactless funds.

Sainsbury’s mentioned a technical glitch had affected its capacity to fulfil the overwhelming majority of on-line deliveries at present as prospects slammed the grocery store’s “bad service”.

It mentioned the issue had affected some shops, though it didn’t specify which, and that it might contact prospects to rebook orders.

“Due to an error with an overnight software update, we are experiencing issues with contactless payments. All of our stores are open as usual today, accepting chip and pin and cash payments,” it mentioned in a press release.

Have you been affected by this? Email alexander.butler@unbiased.co.uk

“We’re experiencing technical issues affecting some stores, our groceries online service and our ability to contact customers.

“Unfortunately, we will not be able to fulfil the vast majority of today’s Groceries Online deliveries. We are working hard to fix the issue and apologise to our customers for the inconvenience. We will contact customers proactively to rebook orders as soon as we can.”

It comes after the grocery store introduced a plan to save round £1billion in prices via diminished deliveries, waste and replenishment prices and the elevated use of automation.

The grocery store mentioned it might use extra automated tills and warehouse robots, in addition to AI forecasting instruments to guarantee it had the precise inventory in shops.

Simon Roberts, the chief govt of Sainsbury’s, didn’t rule out job losses on account of the adjustments. He claimed the group’s “legacy systems” have been slowing it down and main to extra waste than needed.

But on Saturday, the grocery store’s web page on X was inundated with prospects’ complaints that their orders had not arrived or had been delayed.

One buyer wrote: “Our delivery was expected between 7.30am and 8.30am. I have tried to call but you’re cutting all customers off.

“We don’t know if our delivery has been cancelled or will be redelivered. You could at least advise your customers. Really bad service.”

Another added: “This is terrible service! I’m in the same boat. Only knew about the issue through social media and am left wondering whether it will be rescheduled or whether I do this my self.”

Around 30 per cent of on-line grocery delivery customers within the UK use Sainsbury’s, analysis reveals. The grocery store delivers at the least 700,000 grocery orders every week.

Iain Sankey, a retired trainer, claimed the East Dulwich department had no web and was solely taking money when he visited on Saturday morning.

“Luckily, I had enough cash but astonished to find that there were still no manned tills in this situation,” he wrote on X.

Customer Alan Woodhouse added that the Sainsbury’s Local in West Hendon, north London, was additionally “only taking cash”.