Passenger booted from Mexico WestJet flight for excessive bathroom use

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A WestJet passenger alleged that she was booted off a flight for utilizing the bathroom an excessive amount of earlier than takeoff.

Author Joanna Chiu (@joannachiu) revealed on X, previously referred to as Twitter, that airline employees eliminated her from the flight after an “upset stomach” led her to take a number of journeys to the bathroom. The incident reportedly occurred in January.

She wrote on the platform, “Just got kicked off a @WestJet flight from Mexico because I had an upset stomach and was going to the washroom too much before takeoff. No promise of a hotel or rebooked flight. I had meds and was on the mend. Some customer service.”

“If you’re sick before a flight, hold it in…” she cautioned potential passengers. “In my rush to get off the plane alone, I left my money with travel companions and @WestJet supervisor refused to pay for my taxi to a hotel 20 min away. He called a guard over to intimidate me but when I burst into tears the guard assessed rightly that WestJet dude was the a**hole.”

She added that she filmed her alternate with the guard, however claimed {that a} WestJet supervisor mentioned that if she didn’t delete the video, she wouldn’t be capable to be part of one in all their flights the subsequent day.

“I requested another employee help me,” she wrote. “She was much nicer but refused to give me a booking reference for my rebooked flight. She told me to just come back to the airport tomorrow and ask at the counter.”

Chiu famous that it annoyed her that she couldn’t get the right assist she wanted with out airing her grievances publicly. The firm solely direct messaged her reserving reference quantity after she referred to as them out on social media fairly than giving it to her when she requested buyer assist on the airport.

X customers sounded off within the feedback part, perplexed by Chiu’s state of affairs.

“What the heck! How many times does going to the washroom get you the boot?” one person requested. She responded with a couple of phrases of recommendation, “If you go to the washroom before a flight, and the flight attendant asks if you are sick, say you just have a small bladder.”

“This is outrageous,” one other individual wrote, whereas another person commented: “Ridiculous. I’m sorry this happened.”

Meanwhile, one former flight attendant famous that the airline was seemingly simply following protocol. “They made the right call,” they wrote. “I can’t vouch for how they communicated to/with you, but the decision wasn’t wrong.”

“The passenger was ill and as such should not have been flying,” one other individual added. “Sounds like this problem could have resulted in the passenger needing to occupy the lavatory for the entire return flight, or at times when ‘in seat’ is [required] for safety. Good call, poorly communicated.”