Tesco shoppers fury as ‘technical issue’ hits website

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Tesco shoppers have been left perplexed and receiving depleted grocery outlets after the grocery store appeared to undergo a serious outage on-line.

Around 4,000 shoppers reported the outage issues on Downdetector all around the nation however the majority in London as folks tried to amend their orders earlier than the deadline at round 9pm on Thursday.

One shopper complained on X he solely obtained 4 objects for his weekly store.

Another posted: “A delivery of only apples and kitchen roll not helpful when having people over for supper is it?”

One buyer wrote: “Please can I cancel this order due to deliver today. Currently the driver will be coming all the way out to my village for a 5-item order that I’ll just be handing back to him.

“We’re going to pop in store today instead!”

Another wrote final evening: “I’ve only got 1 bottle of milk in my basket so will get extra charges against my delivery and I’ll have to go to the shops in the morning to get my shopping.

“I have been trying for hours to update my delivery for tomorrow as well. I am now on the phone to Tescos but in 25 minutes they haven’t answered.”

Customers attempting to log in to buy on-line have been met with a message that learn: “There’s a problem at our end, but we’re trying to fix it right now. Sorry for any inconvenience. Please come back later and try again.

“Thanks for your patience.”

Several social media customers additionally claimed that they have been unable to checkout – with one complaining that they “left empty-handed” after spending two hours buying in-store.

“Can’t get into app or website to finish my shop,” one other X consumer mentioned.

A Tesco spokesperson apologised to customers saying the IT outage was resolved round Midnight.

They added: “Thanks for getting in touch. I’m aware, we were experiencing issues with our website that affected all our customers using it.

“We’re sorry for any inconvenience caused and our IT team did work hard to fix the issue as a priority.”

At the time of publication, Tesco haven’t supplied an replace on social media.

Tesco has been approached for remark.

The points got here days after it was revealed Tesco elevated its market share to 27.6%, up from 27.5% a 12 months in the past, as gross sales lifted 7.5% after a bumper Christmas season.

Traditional gamers Tesco, Sainsbury’s, Asda, Morrisons and Waitrose accounted for a mixed market share of 70% over the quarter to December 24, boosted by sturdy demand for premium own-label ranges.