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A teenage boy from Florida suffered a scare this Christmas after he unintentionally boarded the wrong flight and ended up in Puerto Rico relatively than Cleveland, Ohio, the place he had meant to affix his mom for the vacation season.
Logan Lose, 16, waved farewell to his household at Tampa International Airport on the night of Friday 22 December as he set out nervously for his first solo journey to Cleveland earlier than mistakenly being allowed onto a Frontier Airlines flight to San Juan when a boarding agent did not look intently at his ticket.
“He went up there and asked the lady if the flight was boarding, and they said, ‘yes,’ and they also checked his bag to make sure it fit,” the boy’s father Ryan Lose instructed CNN.
“But Logan said they never scanned his ticket. Logan said they just glanced at it and said, ‘Yes, you’re on the right flight,’ and then he boarded.
“If they had scanned his boarding pass, they would’ve known my son was on the wrong plane.”
The confusion seems to have arisen as a result of the Puerto Rico flight left from the identical departure gate because the Cleveland airplane Lose had meant to catch, albeit two hours earlier.
The household first grew to become conscious of their son’s predicament when his mom known as from Cleveland to allow them to know he had safely boarded, which they assumed have to be a mistake on condition that it was too early for his scheduled flight to have taken off.
“That’s when my nine-year-old son looked up the flight status and realised that a flight to Puerto Rico had just taken off from the same gate Logan’s Ohio flight was taking off from,” Mr Lose stated.
Unable to entry his alarmed household’s voicemail messages, Logan realised what was occurring too late and was flown 1,200 miles out of his method.
Arriving in Puerto Rico, he texted his household to alert them to the state of affairs, writing: “Help me please. I’m so scared. They told me it was Ohio.”
“My first reaction was panic,” Mr Lose stated. “He’s panicking, he’s scared, and I can’t be there to keep him safe.
“All they had to do was scan the boarding pass and he never boards. Or if they did a head count they would’ve noticed he was not in a seat assigned to that flight.”
Jennifer de la Cruz, Frontier’s director of company communications, stated: “He was able to board as a result of an error on the part of the boarding agent.
“He was immediately flown back to Tampa on the same aircraft and accommodated on a flight to Cleveland the following day.”
Ms De La Cruz stated the airline “extended its sincere apologies to the family for the error” and that Lose had been provided a $200 journey voucher by the use of compensation.
But the boy’s father has stated he feels the gesture is just not ample to cowl the stress his household endured.
“They offered me a voucher to an airline that just lost my son,” Mr Lose stated. “I want accountability. These airlines are not being held accountable.”
The Independent has reached out to Frontier Airlines for additional remark.
In the same incident over the identical weekend, an unaccompanied six-year-old boy was positioned on the wrong Spirit Airlines flight out of Philadelphia, jetting out to go to his grandmother in Fort Myers, Florida, however ending up in Orlando as an alternative.
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